Crisis Communications

AI Six Podcast Episode 14: AI Agents vs Chatbots – What’s the Difference?

AI chatbots have been around for years, but AI agents? That’s next level. So, what’s the difference? And which one is right for your business? Welcome back to AI Six Podcast! Today, we’re diving into AI Agents vs Chatbots. If you’ve ever used a chatbot on a website, you know they’re great at answering FAQs, […]

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AI Six Podcast Episode 13: AI in Crisis Response – Saving Lives with Smart Tech

When disaster strikes, every second counts. What if AI could predict, respond, and even save lives faster than ever before? Hello and welcome to the AI Six Podcast. Today, I’m exploring how AI is transforming crisis response. From predicting natural disasters to optimising emergency relief, AI is helping governments and aid agencies act faster and

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CRISIS MANAGEMENT CASE STUDY | WHAT IS INVOLVED IN SOCIAL CUSTOMER CARE FOR A 1 IN 2000 YEAR FLOOD?

This is probably the sixth or seventh provincial emergency we’ve been through, while also supporting smaller events on a regular basis (vehicle crashes, avalanche control, weather events) so the strategies and tactics you see above are ones we incorporate all the time.

CRISIS MANAGEMENT CASE STUDY | WHAT IS INVOLVED IN SOCIAL CUSTOMER CARE FOR A 1 IN 2000 YEAR FLOOD? Read More »

Reopening After Covid 19 Blog Post Image

Reopening & Rebounding After COVID-19, Who’s Got the Answers?

The short answer is nobody has all the answers. But after reflecting on my week of work and Ireland’s roadmap for reopening Ireland I was inspired to write down my thoughts. I spent this week working with two sides of COVID-19 life. 46 public health officials from Ireland and the UK ended my two-week digital

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COVID 19 Crisis Comms Conversations FB

COVID-19 Crisis Communications Conversations

Right now, over 200 countries, thousands of national and federal governments and tens of thousands of public sector agencies are experiencing a global pandemic of novel coronavirus. With no pharmaceutical intervention for COVID-19, it is vital that organisations prioritise crisis communications plans to ensure their citizens are informed, single sources of truth are identified and information is

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