Thank you to everyone who attended today’s webinar on Meta Support Pro. While the session wasn’t recorded, I want to ensure you have access to the key resources and support discussed by Jennifer O’Mahony from Meta.
Accessing Meta Support Pro
To connect directly with a Meta Support Pro for assistance with product, operational, or technical issues, visit the Meta for Government and Nonprofits page. Here, you can initiate a chat with a support professional who can provide personalised guidance.
Help Guide
For a comprehensive overview of the support available, download the help guide from the Meta Support Pro Help page. This guide offers detailed information on accessing support and navigating Meta’s tools effectively.
Additional Resources:
Product and Marketing Update
- Trial Reels
- About Instagram Teen Accounts
- Introducing Edits
- About actions Meta takes on inactive business portfolio user accounts and ad accounts
- Reels for Government and Charities
- Updating Our Facebook Live Video Storage Policy
- New Instagram DM Features to Help You Stay Connected
Resources:
Government and Social Impact website: www.facebook.com/gpa/help
Meta Support Pro: www.facebook.com/gpa/help
Guide:
Current Issues?
If you have any issues that Meta Support Pro cannot help you with, then we can support you. BUT going through Meta Support Pro must be your first port of call, then you provide us with your Case ID.
Finally, good news from Meta
Meta understands the difficulty of public sector staff accessing work Facebook Pages and Instagram accounts with personal emails. They are currently working on a new solution where you would be able to access work accounts using a work email. I will keep you updated on when this is available to all. But once again, this is great news, as it has been a major issue.
About the Author
Joanne Sweeney is a specialist in public-sector marketing and digital communications. She’s the author of Public Sector Marketing Pro and the creator of the Professional Diploma in AI for Public Sector Marketing. With years of experience training, consulting, and advocating for digital transformation, Joanne provides insight and guidance for government agencies navigating the digital landscape. She is also the host of the award-winning Public Sector Marketing Show podcast.
