Episode 68 - The Art of Communicating Bad News in Government or Public Sector
Climate action, the cost-of-living crisis, food security, war, the great resignation, a looming recession, pandemics, divisive national politics - whatever your bad news, you’ve no choice but to communicate it. But how well you do it will be the difference between a sustained public backlash or general public buy-in. With the citizen expectin
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Why Government Need to Have a Strategy of Open Communication in the Digital Age
The digital revolution is here and it's changing the way we communicate with each other. This means that governments need to adapt to this new era of communication. The general public expects more transparency from governments, particularly when it comes to how they spend tax euros or dollars! The post-pandemic age requires you to re-think [&hellip
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Post Pandemic Public Sector Communications Takes Centre Stage in Dublin This October
It's the 4th Public Sector Digital Marketing Summit and this year we are going hybrid! We are delighted to offer attendees the choice of attending in-person or online via our dedicated event app. In this blog post and video below, I'm sharing what you can expect and why you should take one day out of the office […]
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The Best Times To Post On Social Media In 2022
When is the best time to post on social media in 2022? This is one of the most asked questions I get from clients. It's difficult to know when and how often to post across social networks to maximize engagement without trial and error. But a good social media management tool will analyze your own data. The […]
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Bronze for Public Sector Marketing Show at 2022 Irish Podcast Awards
The Public Sector Marketing Show has won Bronze in the Best Marketing Category at the 2022 Irish Podcast Awards. We attended the awards ceremony in Liberty Hall in Dublin and met other podcasters as eager as us to be behind the mic! It's a great honour to win given there were hundreds of entries: 125 […]
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7 Social Media Event Reporting Tips
I was in Washington DC recently to manage social media for the All-Atlantic Ocean Research Alliance Ministerial Event organised by the US & Brazilian Government’s and the European Commission. I thought I’d share my learnings (I’m always learning too) from live social now that in-person events are back. Follow @AllAtlanticO on Twitter 7️
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Episode 67 - News V Narrative in Digital Communications
There is a real blurring of the news lines online. Who owns news and who has the right to create it? Right now, news is a commodity that is owned by those willing to create it. Sources of news are no longer mainstream media. Subject matter experts, topic enthusiasts, hobbyists and couch commentators are all […]
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Get Your FREE Copy of BE A DIGITAL DIPLOMAT Book
NEW BOOK SHOWCASES THE IMPORTANCE OF DIGITAL DIPLOMACY IN THE AGE OF DISINFORMATION I was delighted to join a global expert group for the official launch of BE A DIGITIAL DIPLOMAT book published by the European Digital Diplomacy Exchange (EDDE) based in Slovenia. The publication is a compendium of chapters written by experts with experience [&helli
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Episode 66 - How to Get the Public Behind Your Social Media Campaigns
How can government or public sector agencies get high engagement on social media that is both positive and proactive? Believe it or not most of the public viewing your social media are there for information that resonates with them in some way, that informs them of topics that are meaningful to their lives right now, […]
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Episode 65 - Why Social Media is a Public Sector Superpower
Social media is the number one topic that public sector pros want to discuss with me. From how to develop a strategy to how to manage a crisis and everything in between. So, it got me thinking about how and why public sector agencies with robust plans and skilled teams are excelling in their communications. […]
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Episode 64 - How to Handle Online Abuse
New research in Ireland has highlighted the need for political parties to do more to support female members from online abuse. While members of government are not alone in facing hatred and vitriol online, it does remind us that standing up to online abuse is required by all sectors. Often there’s a fine line between […]
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Episode 63 - Twitter as a PR Tool
Twitter has been dominating the social media headlines this month, not least because it’s going to be taken over by the richest man in the world! Twitter is a powerful PR war room platform and crises are won and lost there. In today’s show I’m exploring the role of Twitter for your PR strategy and […]
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Episode 62 - Innovation in Public Sector
The pandemic has helped public sector pivot from slow moving and bureaucracy driven to agile and adaptive organisations. But there’s still lots of innovation to go and in this episode I’m shining a light on the Irish Government’s digital transformation strategy. > I share the innovative projects we are working on with our public sector [
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Episode 61 - 7 Steps to Social Media Success in Digital Diplomacy
Diplomacy has been around for centuries and is most associated with politicians and policymakers. Some people have a talent for diplomacy and then there are companies that sell it as a service. But diplomacy has taken on a new life form in the Digital Age with the ability of diplomats to amplify and scale messaging […]
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Episode 60 - Social Media for Good - From Ukraine to Ireland to Sow Seeds of Hope
Social media for good is powerful. It can transform a crisis into a solution; fear into hope and silence into power. When used from a place of good intent, social media can change lives. In today’s show I am sharing a story that epitomises just that. From Ukraine to Carlow, we hear from a Ukrainian […]
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Social Media News Show April 2022
It's a busy social media news show for April 2022! Joining me for our final show in this format, is Andy Lambert of ContentCal (now taken over by Adobe). Top 10 takeaways from Social Media News Show 1. Elon Musk and his Twitter Takeover 2. New social network BeReal launches 3. Snapchat growth eclipses all […]
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Episode 59 - 7 Marketing Practices To Avoid
As the author of a book called Public Sector Marketing Pro, this is going to be a very interesting episode! I will discuss ethical and unethical marketing practices. The Digital Age allows marketers to scale messaging, engagement and conversions. But not all of the powers of the Internet are being used ethically. And what about […]
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Episode 58 - How to Be A LinkedIn Thought Leader
LinkedIn is my favourite social network and it's a valuable platform to connect, learn and share. More than ever, we have a responsibility to show up and share our knowledge as seeking out news and information is one of the top reasons people use social media. Developing your social media footprint is also important if […]
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BEST NICHE DIGITAL MARKETING AGENCY EUROPE!
We are delighted to announce that we have been awarded Europe’s Best Niche Digital Marketing Agency. The Digital Training Institute and our sub-brand Public Sector Marketing Institute were honoured by EU Business News. We love to niche in our work! Why we exist The Digital Training Institute has a mission to elevate industry standards [&he
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Episode 57 - Digital Government In Practice
Imagine if you could access every public service online. Imagine if this was supported with great social customer service. Where required you could also make an appointment any time with a real human. Imagine if you had access to the data to inform decision-making when interacting with any public service. In today’s episode I explore [&hell
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Episode 56 - Big News!
Special Episode to Share our New News! Today’s show is a bit different to our other 55 episodes. In this episode I wanted to share our news with our loyal listeners, viewers and followers. In 2017 I created Public Sector Marketing Institute, a dedicated sub-brand of Digital Training Institute. I knew for a few years […]
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Social Media News Show March 2022
In this month's edition of the Social Media News Show with Andy Lambert of ContentCal we explore the big social network feature updates. Included this month are: > Top 3 reasons people use social media > TikTok V YouTube engagement rates, a study from eMarketer > Facebook Groups renamed to Communities > Facebook Reels adds […]
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Episode 55 - 2022 Digital Trends
In this week’s episode I’m reviewing the digital trends of 2022. It’s your ultimate guide to understanding what shifts are happening on the Internet and changes in citizen behaviour on social media. The Digital 2022 Report is compiled by We Are Social and Hootsuite and along with a global overview they also compile country-specific reports.
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The CopDoc Podcast with Joanne Sweeney
I joined Dr. Steve Morreale on CopDoc Podcast recently. Based in Boston, Steve and I discussed policing and the public sector leveraging social media for citizen engagement. Find out more about the podcast Why are you so keen with the role and the value of social media in the public sector? I became very […]
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